Thank you for your purchase of a TECOL course and your commitment to advancing your knowledge and skills.
We will be in contact with you shortly on your next step in starting your course as follows:
- If you paid in full, you will receive an email with an enrolment form for you to fill in and return.
- If you paid a deposit, you will be sent details on setting up your direct debit with GoCardless and an enrolment form.
- When you return your enrolment form, we will then email you with login details for access to your course materials, along with course guidance and tutor contact details.
The overall process should not take any longer than 3 days, but if you don’t hear from us after 3 days at any stage of the process, it is likely that your email system may be blocking communications. If this happens please contact us by Telephone on 0800 228 9215 or email: firstname.lastname@example.org
Note: if the course is not for the same person on the PayPal order please let us know by sending details of the learner name and email address to: email@example.com
TECOL admin team
Tel: 0800 228 9215
The online payment of goods, including courses, is now covered by EU Distance Selling Regulations and so is subject to a 14 day cooling off period.
This means that a full refund will issued by Tecol within this period, provided that no ‘login’ to protected material has been accessed on the Tecol learning platform ‘ Moodle’. If material has been accessed then a refund of at least 80% of the total course price will be given.
No refund will be provided outside 14 day cooling period if material has been accessed.